Refund and Returns Policy

Thank you for shopping at Zixoraol. We are dedicated to providing you with high-quality, fashionable clothing and excellent customer service. If for any reason you are not satisfied with your purchase, we’re here to help.

Refund Policy:
1. Eligibility:You may request a refund within 30 days of receiving your order. To be eligible, the product must be unused, in its original condition, and with the original packaging. Please include your purchase receipt as proof.
2. Refund Process:Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days and will be issued using the original payment method.
3. Refund Amount:The refund will cover the price of the item(s) purchased. Please note that shipping fees, taxes, and other charges are non-refundable.
4. Return Shipping Costs:Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a quality issue with the product.

Returns Policy:
1. Eligibility:Returns are accepted within 30 days of receipt. Products must be unused, in original condition, and in the original packaging. Please provide your purchase receipt with your return request.
2. Return Shipping Costs Return shipping is not covered by Zixoraol. Customers are responsible for all shipping costs associated with the return unless the return is due to our error or a product defect.
3. Processing Time:Once we receive and verify the returned product, we will process your refund within 7 business days. The refund will be credited to the original payment method.

How to Request a Refund or Return:
To expedite your request, please provide the following information:
1. Order number
2. Reason for refund or return
3. Product name(s) and quantity
4. Contact information (name, address, phone number, email)

We are committed to processing your request promptly and ensuring your satisfaction. If you have any questions or need further assistance, please don’t hesitate to contact us.